Annual report 2020
MTS play forward
Proactive play
MTS GROUP TODAY
MTS: leading digital provider customer base in russia. MTS is a digital company. We develop innovations in entertainment, financial services, media, education and many others. We make the daily life of our clients more convenient, richer and brighter. It is exactly this, that we want to tell you about.
MTS group today See moreBut first, something important... Pandemic and us
COVID-19 is a global event that affected our entire society. We have taken, and continue to take, extensive measures to protect employees and clients and to support doctors. Although the pandemic has brought about changes to our work, it has also accelerated digitization and become a growth driver for the business areas of data transfer, storage, processing, and protection.
MTS contribution to COVID-19 and the pandemic impact See moreStrategy
The MTS Group’s strategy is called Customer Lifetime Value 2.0 (CLV 2.0). This means that in the center of our value offer is a client to whom the Company provides a wide range of digital services. MTS strives to maximally extend the «lifetime» of the client (Lifetime — the time during which the client uses the services of the Company) and focuses on offering more value to the user. «2.0» symbolises the transition of MTS from the ideology of operation on one market — telecommunications — to the ideology of a digital service environment.
Our Strategy See moreBusiness overview
In 2020, our core telecommunications business showed strong growth in both the mobile and the fixed segment. The company expanded its offerings in financial services and media entertainment, as well as directions such as big data, AI, cloud solutions, internet of things, «Industry 4.0» while achieving record financial results.
Business overview See moreDividend policy
In 2020, MTS became one of the top ten ranked telecom companies of the world in terms of total share income (TSR) as rated by the international consulting company, BCG. 2020 became a record year in the history of MTS for providing the highest shareholder payments.
Dividends and stock buy-back program See moreCorporate governance
Among the Company’s prioritiy tasks for the development of corporate governance is the implementation of the recommendations within the Corporate Governance Code and the continuous improvement of its approaches and management mechanisms.
Corporate governance See moreSustainable development
The challenges of 2020 have reaffirmed the importance of our commitment to the principles of sustainable development. The MTS strategic objective on sustainable development and corporate social responsibility is transparency and responsible business conduct — aiming to improve people’s quality of life through the provision of a wide range of services and the development of innovations in health care, education, ecology, urban infrastructure and other areas.
Sustainable development See more